Configuration of notification e-mails

SWPanel allows us to configure which notifications to receive and to which address to send each one of them, depending on their type and our organizational needs.

Configure notifications

From SWPanel, go to the menu with your client name (top right side) and access Notification mail configuration:

The notifications are grouped by type:

In the following section we will detail the meaning of each notification.

Activate or deactivate notifications

Check the checkboxes corresponding to the notifications you wish to receive:

The changes will take effect instantly.

If you do not want to receive any notification email from SW Hosting, you can use the "Disable All" button located at the bottom of the page.

If you deactivate the emails, the system will not send you any notification. The fact of not receiving notifications does not imply that you should not do the actions indicated in them. There are some very important notifications that it is not advisable to deactivate.

Modify shipping address

In the field adjacent to the notification, enter the email address to which it will be sent and click the "✓" icon:

If you leave it blank, they will be sent by default to the General contact of your customer file, or in some cases (as indicated in the following section) to the General and Billing contact.

Glossary of notifications

Administrative Notifications

• Service cancellation, cancellation of request: Notification generated when a service cancellation request is cancelled.

• Service cancellation, request: Notification generated upon cancellation of a service cancellation request.

• Automatic balance recharge: Confirmations of automatic recharges performed.

• Customer Validation Denied: "Validate your account" requests denied.

• Customer Validation Validated: "Validate your account" requests accepted.

• Sending of service contract: Notification generated when contracting a service in which the contract is attached in PDF format.

• Invoice sending: Directed to the General and Billing contact Notification issued when a new invoice is generated.

• Failure to automatically charge balance: Directed to General and Billing contact. Notification generated in case of failed automatic recharge indicating the reason.

• Formalize Service Contracting: We notify you when the contracting of a product has been interrupted with suggestions to proceed to its finalization.

• Return Receipt Notification: Directed to the Billing contact If a bill has been returned to us, this notification will be issued indicating the returned bill number, amount, term and payment methods.

• Service Elimination Notification: *Directed to the General Contact *In case of non-regularized non-payment, after a period of time, notification is issued advising when the total elimination of services will be effective.

• Notification of Invoice Issuance: *Directed to the General and Billing contact *Notice issued 10 days prior to invoice generation informing of the services to be billed.

• Error notification, direct debit of invoice to credit card: If you have activated direct debit payment to credit card, you will receive this notification when, after several attempts, the system has not been able to charge the invoice. The invoice number, amount and card are detailed.

• Notification of Negative Balance 1. notice / 2. notice / 3. notice / 4. notice / 5. notice: Directed to the General contact. In case a negative balance is generated, several notifications will be issued informing the amount, deadline and payment methods.

• Notification of Negative Balance - Blocking of Services: If a negative balance is not regularized after several days, a new definitive notification is issued informing of the amount, term and payment methods. It also informs of the precautionary blocking of services, in case of non-compliance.

• Blocked Services Notification: Reminder after the precautionary blocking of services due to non-regularized non-payment.

Administrative Inquiries

• Credit Card Expiration Notification: Notice of upcoming expiration of one of the reported credit cards.

• Notification of Expired Credit Card Deletion: Notification upon automatic deletion of an expired credit card.

• Your Certificate of Data Deletion: Notification generated when a certificate of data deletion is requested upon cancellation of a service.

Technical Notifications

• Scheduled Action in your Service: Notification generated when a technical action is scheduled in your managed service by the Systems Engineering Area.

• Completion of Scheduled Action in your Service: Notification informing of the completion of a scheduled action in your managed service.

• Postponed Scheduled Action in your Service: Notification generated when a scheduled action in your managed service is postponed.

• Administrative Ticket, closure notification: Notification generated when an Administrative Ticket is closed with details about its resolution.

• Administrative Ticket, creation notification: Notification generated when an Administrative Ticket is created with details about it.

• Administrative Ticket, request for additional information: Notification generated when the Administrative Department needs additional information for the resolution of your query.

• Reverse Ticket, creation notification: Notification generated when the Systems Department detects an incident in your services and proceeds to open a Reverse Ticket for its resolution.

Technical Support

• Ticket Postponement Notification: Notification generated when the Systems Area postpones the execution of a ticket, including details about it.

• Security Ticket, closure notification: Notification generated when a Security Ticket is closed, informing about the details of its resolution.

• Security Ticket, creation notification: Notification generated when a Security Consulting Ticket is created, including details about it.

• Security Ticket, request for additional information: Notification generated when the Cybersecurity Area needs additional information for the resolution of a Security Consulting Ticket.

• Technical Ticket, Security update of your Service: Notification generated confirming the application of one or more security updates in your service.

• Technical Ticket, in process: Notification generated when a Ticket is in the process of resolution.

• Technical Ticket, sending additional information: Notification generated confirming the reception of the additional information requested by the Systems Engineering Area.

• Technical Ticket, notification of closure: Notification generated when a Ticket is closed for technical actions from the Systems Engineering Area. The details of the resolution are reported.

• Technical Ticket, creation notification: Notification generated when a Security Consulting Ticket is created with details about it.

• Technical Ticket, request for additional information: Notification generated when the Systems Engineering Area needs additional information for the resolution of a Ticket for technical actions.

Security

• Unusual access to your SWPanel: Notification generated when access to your SWPanel is detected from an IP address with unusual or suspicious geolocation.

• Dual Validation SWPanel: Notification generated by the two-factor authentication in case it is enabled.

• Security Report: Notification generated when a security report with the same attachment is requested.

• Password security report: Notification generated, informing the result of the automatic security control of email and FTP passwords.

• Email space report: Notification generated when our automatic systems detect low space in your email accounts.

• Logout from your SWPanel: Notification generated when you logout from SWPanel.

• Your SWPanel has been accessed: Notification generated when accessing SWPanel.

Sending of access passwords

• Welcome: Notification generated upon new registration.

• Sending of SW Cloud Storage Access: Notification generated when you sign up for SW Cloud Storage with the access credentials.

• SSL VPN Access Submission: Notification generated on the occasion of the SSL VPN contracting with the access credentials.

• Linux Access User Submission: Notification generated on the occasion of the creation of a Linux Cloud in which the access credentials are sent.

• Send User Windows Access: Notification generated on the occasion of the creation of a Windows Cloud in which the access credentials are sent.

• Password Reset: Notification generated by password reset request with instructions.

Information messages to customers

• Direct message from SWPanel: Notification generated when a direct message is received via SWPanel.

Quality of services

• Managed Cloud Welcome Letter: Notification generated when a Managed Cloud is contracted.

• Annual Quality of Service Control Survey: This survey is sent once a year to assess the Quality of Service offered.

• Service cancellation satisfaction survey: Survey after the cancellation of a service with which you can help us to improve.

• Technical Support Quality Survey: Survey in which you can evaluate the quality of the service offered by the Systems Engineering Area.

• Cloud Hosting welcome mailing: Notification generated by reason of the hiring of a Cloud Hosting.

Alerts on the use of services

• CaaS Intelligence Action: Notification generated when there is a resource modification by the CaaS Intelligence service.

• Bandwidth Usage Alert: Notification generated by an excessive bandwidth usage.

• Usage Alert, Backup Space: Notification generated by low available backup space.

• Usage Alert, Disk Space: Notification generated for low disk space.

• Usage Alert, Cloud Resources: Notification generated by an excessive use of resources in your Cloud.

• Usage alert, Traffic: Notification generated for low/excessive traffic usage.

• Usage Alert, Stream Traffic: Notification generated for low available Stream traffic (applicable to VLANs).

Backup Processes

• Scheduled Backup Failure: Notification generated for planned backup failure, including details such as the service failed, date and last successful backup.

• Backup Recovery Completed: Notification generated after successful backup recovery.

• Backup Recovery Request: Notification generated after a backup recovery request with details about the backup.

Risk prevention on services

• Vulnerability Scanning: Notification with recommendations aimed at preventing risks to your data, services and other vulnerabilities.

• Possible Data Loss: Notification with recommendations aimed at preventing data loss risks.

• Compromised Services: Notification generated upon detection of unauthorized access that puts your services at risk.

• Security Violations: Notification with information related to the security of your services.

Domain Management

• Warning of´´ NOT ´´auto-renewal of domains: Notification generated in case of insufficient balance to execute an auto-renewal, being this one cancelled and having to be executed manually.

• Domains, Auto-renewal report: Notification informing of the domains that are going to be renewed due to auto-renewal.

• Domains, status change report: Notification generated after a domain status change. For example: Non-renewed domain that goes into grace period.

• Domains, Renewal Report: Notification of the upcoming expiration of a domain that must be renewed in order to be maintained.

Domain Management - WAP (Whois Accuracy Program)

• WAP Verification mail owner: Notification generated to verify domain ownership. The verification link must be clicked to perform the confirmation.

• WAP Verification mail owner - domain cancelled: Notification generated 15 days after an owner verification mail has been issued and has not been carried out. It informs about the next deactivation of the domain.

• WAP Verification mail owner - domain cancelled to SW client: Notification reminding that the domain is deactivated.

• WAP Verification mail owner to SW client: Notification generated confirming the correct verification of the domain (once the verification link has been followed).

Domain Management - IRTP (Inter Registrar Transfer Policy)

• IRTP completed: Notification generated confirming to both parties the successful transfer of a domain.

• IRTP current: Directed to the domain recipient Notification informing about the transfer process. Instructions to accept or reject the transfer are included.

• IRTP current cancelled: Directed to the domain receiver. Notification informing that the transfer has not been completed successfully.

• IRTP new: Directed to the domain transferor. Notification informing about the transfer process. Instructions to accept or reject the transfer are included.

• IRTP new cancelled: Directed to the domain transferor. Notification informing that the transfer has not been completed successfully.

SSL Certificate Management

• SSL Certificate Renewal Report: Notification generated when detecting the upcoming expiration of SSL Certificates that must be renewed in order to be maintained.