Guides and tutorials

Hundreds of tutorials and step by step guides carefully written by our support team.

How to back up my e-mail messages by downloading them locally to my PC

The following manual will show you how to save your emails locally in a simple way, as a backup. Using Thunderbird, as mail manager, using the free add-on importExportTools NG available for it. Configuring the mail account in Thunderbird The configu (...)

How to request the unblocking of your mail server's IP address from Microsoft

It may happen that when you send an email to Hotmail, Outlook, Live and/or MSN, you receive a returned message indicating that your message has not been sent because the IP of your server is listed by Microsoft. This causes that your e-mails do not a (...)

How to test the performance of your Hosting email in SWPanel

To test your Hosting email service through SWPanel in an automated way, you must first access the dashboard of your Hosting service. info You can do this easily through the SWPanel top browser: Once in the dashboard, click on the "Do email pe (...)

How to check the mail queue of a Linux server in SW Hosting

Sometimes we may find that our mail server is generating a high message queue. In these cases, it is advisable to check the behavior of the mail server to make sure that everything is working correctly. CRITICAL: postfix mail is 203 (threshold c =200 (...)

What are SPF, DKIM and DMARC records

The SPF, DKIM and DMARC records are three e-mail authentication protocols designed to ensure that e-mails arrive correctly to the recipients, thus preventing them from ending up in the SPAM folder and sending e-mails impersonating our identity, an ac (...)

How to increase the maximum number of Imap/Pop connections of my Cloud server with SWPanel

To increase the number of maximum connections of the mail service (Pop and Imap) from SWPanel, you must access the dashboard of the Cloud server where the Hosting service of your mail is located: info You can access through the SWPanel top browser. (...)

How to activate mail for Hosting Aliases

The mail function for Domain Aliases allows mails arriving to the domain alias to be forwarded to the main domain account. For example, we have a domain and a domain alias The domain has an email ac (...)

How to view the connection data of my email account

In this manual we will explain from where you can see the connection details of a SWPanel email account and thus be able to configure it in an email manager. To begin with, you will have to access your SWPanel account and go to the hosting service wh (...)

How to configure the autoresponder of a mailbox.

The autoresponder function allows you to generate an automatic reply (previously configured) to the e-mail messages received by an e-mail account. Important! Only one autoresponder will be sent per day for each message received by the same email acco (...)

How to configure mailbox forwarding

The mail forwarding feature allows emails that arrive in one email account to also be received by a second account. Additionally, you can configure to save emails that arrive to the original account or to forward them only. To configure mail forwardi (...)

How to create a mailing list

A mail distribution list allows, from a previously configured account, to send the same mail message to a list of recipients. Creation of the Distribution List. To create a distribution list you must locate, from the "Active Services Tree", (...)

How to create a mail alias

A mail alias is a mail account that redirects all incoming mail to any other account. An alias can have one or more recipients. The mail alias does not take up space as it does not store the mail, it simply forwards it to another one/s. To create a m (...)

How to create a mailbox from SWPanel

In this manual we will show you how to create an email account for your domain from SWPanel. To do this, locate, from the "Active services tree", the service where you want to create the email account, or you can use the general SWPanel sea (...)

Configure my Hosting email accounts in Android Gmail

The Android operating system, present in most smartphones today, offers us from the Play Store application a variety of different mail managers, each with a slightly different configuration, however, the configuration parameters that we will use will (...)

Configure email accounts of my Hosting in Mail OSX

The Mac mail configuration is a bit different from the other configurations, so we will have to pay special attention to specific configuration details. The configuration shown in this manual requires the installation of a TLS security certificate f (...)

Configure my Hosting Email Accounts in Microsoft Email

We are going to configure our mail account in the mail manager integrated in Microsoft. This is displayed with the following icon: The configuration shown in this manual requires the installation of a TLS security certificate for your Hosting email (...)

Configure my Hosting email accounts in Outlook

Configuring the mail account in Outlook Microsoft Outlook is one of the most widely used programs in offices and personal computers as a mail manager for corporate mail accounts or personalized mail. The configuration shown in this manual requires t (...)

Configuring my Hosting email accounts in Thunderbird

The configuration shown in this manual requires the installation of a TLS security certificate for the mail of your Hosting The data that we must take into account for the configuration of the mail account are the following: Incoming mail server: (...)

Configuration of email accounts

Mail protocols The mail account can be configured according to two types of incoming protocol: IMAP or POP3. Outgoing mail is always configured with the SMTP protocol. Configuring our mail account with the POP3 protocol allows us to download the mess (...)

Configure email accounts of my Hosting in Mail Apple iOS

⚠️ These configurations for email accounts are only valid for Cloud servers with Linux Debian 10 or higher operating system versions.⚠️ ⚠️ In order to use the following configuration, it is essential to have the TLS certificate activated at the se (...)

How to configure a Catch-All mailbox

What is a Catch-All mailbox? A Catch-All mailbox is an email account that will receive all emails sent to that do not have a mailbox or alias created. Note that you will receive ALL emails sent to your domain. "All" means th (...)

How to Enable TLS for my email using SWPanel.

TLS activation. It can be activated in 3 steps from SWPanel. 1. Type the domain name in the SWPanel search engine on which you want to activate Email with TLS certificate. 2. Once in the Dashboard of the service, we activate **Email with TLS certifi (...)


INTRODUCTION On some servers the PHP mail() function is not available. This function is more and more often disabled on servers as a security measure. It is usually disabled for protection against SPAM, mail spoofing and proxy mail server. In the eve (...)

Roundcube (Webmail)

Roundcube is the Webmail access that we include free of charge with all email services. Thanks to Roundcube, you will be able to access your email account from anywhere without the need to install or configure email managers. All you need is a web b (...)

E-mail address

What is an e-mail account? E-mail is a network service that allows users to send and receive messages over an electronic communication network, such as the Internet. E-mail systems are based on a store-and-forward model, so it is not really necessary (...)

How to change the password of an e-mail account ?

In order to change the password of an email account in your SWPanel you must follow these steps. Log in to SWPanel and go to the Dashboard of the service where the email account to change its password is located, using the search engine located at (...)

How to delete an e-mail account ?

Access SWPanel and go to the Dashboard of the service where the email account is located, using the search engine located at the top of the page. Once in the Dashboard of the service, you must go to Service Management → Mail Management from the blue (...)

How can I change the mailbox size of my e-mail account?

To change the mailbox size of an email account you must first access the Hosting service dashboard: From the blue side menu, go to Service management → Mail management: Locate your email account. Using the menu [...] click on Modify this email acco (...)

Typical mistakes you might make when sending an email

When sending an e-mail, sometimes you may find that it has been returned to your mailbox without reaching the recipient, indicating an error. Here is the meaning of the most common error messages you may receive: All error codes beginning with 550 in (...)


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