Roundcube (Webmail)

Roundcube is the Webmail access that we include free of charge with all email services.

Thanks to Roundcube, you will be able to access your email account from anywhere without the need to install or configure email managers. All you need is a web browser (Google Chrome, Mozilla Firefox...) and internet access.

How to access Roundcube?

You can access the Webmail through your domain, host or Cloud IP:

https://mail.tudominio.com/webmail/

https://ce2020123456789.dnssw.net/webmail/

https://81.25.123.123/webmail/

If you have a Hosting plan or do not know any of the above details, you will find the access address in SWPanel. To do so, access the Dashboard of your service:

💡 Use the search engine at the top to quickly locate your service.

In the Dashboard, select Service Management -> Mail Management (left menu):

The e-mail accounts registered in the current service are listed. Note that the Webmail address is the same for all email accounts in the same domain.

In the list of email accounts, go to the Manage menu (right side) and click Email account details.

You will see on the screen the Webmail access address, as well as other useful parameters to configure the account in mail managers (such as Outlook, Thunderbird...):

Click on the URL and you will access Roundcube:

Enter your email address and password to log in. You will go directly to your inbox:

New messages will automatically appear here. You can also click on Refresh to manually reload the inbox.

On the left side, you will find your mail folders: Inbox, Drafts, Sent, SPAM and Trash. On the right side, the emails contained in the folder you are in are listed. You will also find the button bar just above it.

You can customize and modify the Roundcube settings from the Settings section (top right corner):

Send e-mail

To compose a new message, click on Redact:

Redaction of e-mail (right panel).

• Recipient: Enter the recipient addresses. You can enter multiple addresses separated by commas. You can also add them from the left pane of Contacts.
• Add Cc: Addresses to send copy to.
• Add Cco: Addresses to send blind copy to. Other recipients will not see the ones included in this field.
• Add Reply To: Normally, replies are addressed to the sender of the message. If you include an address in this field, the reply will be directed to this address.
• Add Follow To: Normally, when a recipient clicks "Reply All" the reply will be directed to the sender and to each of the recipients. If you include an address in this field, the "Reply All" option will be directed to this address.
• Subject and Message body: Here you can add content to the e-mail message.
• Attach a file: Click here to send several attachments with a limit of 5 MB per file. To add more, click on "+".

Button bar (top panel)

• Cancel: Exit the editing panel without saving.
• Send: Send the message.
• Save: Save in drafts, you can finish later.
• Spell check: Spell check in the selected language.
• Attach: By clicking here you can send several attachments with a limit of 5 MB per file. To add more files, click on "+".
• Signature: Insert signature. Customizable from Settings (top right corner) > Identities > Select your address > Signature.
• Replies: Enter a previously filed reply. You can create and edit replies from this option.

Read e-mail

From the Inbox, double click on the message you wish to read and it will load on the screen:

To move between messages, press the previous "<" and next ">" arrows.

You have the following options in the upper panel:

• Back: Close the message and return to the folder it is in.
• Compose**: Create a new message (start blank).
• Reply**: Reply to the sender of the current message.
• Reply to all**: Reply to the sender and other recipients of the current message.
• Forward**: Send the received message to another address, not including the current recipients.
  • Forward as attachment**: Press the "⯆" arrow to display this option. Forward the displayed message as an attachment to another address.
• Delete**: Move the current message to the Trash.
• Move**: Move the current message to the folder you select.
• Mark**: Mark as unread or highlight. Highlighted messages appear as you can see below:

Move and Delete e-mail

Go to the folder where the message is located and click on it to select it:

💡 To select multiple messages, hold down the Ctrl key and click on the messages. If you hold down the Shift key, several messages will be selected at once.

To delete the message, press Delete and it will be moved to the Trash. To move the message, press More > Move to... and select the destination folder.

Remember to periodically check and empty the Trash and SPAM folders so as not to consume more space than desirable.

Subscribe and unsubscribe folders

Subscribe folders serves to create the same folder to the mail server, that is to say, a folder in the "cloud" in which we will be able to file mails and to visualize them from any mail client configured as IMAP, like for example Outlook, Thunderbird, ...

To subscribe folders, enter RoundCube webmail, go to the configuration tab and click on it.

Select "Folders" and click on the folders you want to subscribe.

Once the folder is selected, it will be automatically subscribed. Showing the message on the screen:

To unsubscribe a folder you must uncheck the box that has been previously checked, a message will appear at the bottom right of the screen with the unsubscription agreement.

⚠️ Remember that the folders "Inbox", "Drafts", "Sent", "SPAM" and "Trash" cannot be unsubscribed as they are special folders.

As you can see in the images below, the folder that was originally in the "Roundcube " mail manager can now also be seen in the "Thunderbird " mail manager.

⚠️ Remember that you will need to log in with the same email accounts and that special folders such as inbox, drafts, sent, spam and trash are already subscribed by default.

Search for an email

To search for an email, go to the search bar at the top right.

Then, type the email you want to search for and press the enter key, a message will appear at the bottom right with the number of messages found.

Create, delete and empty folders

To create folders, enter into RoundCube webmail, go to the configuration tab, and click on it.

Then, go to the "Folders" section, where you can see all the folders you have. To create one, simply click on the button below, which has the "+" symbol.

Then a new menu will appear, where you have to enter the name of the folder, the root directory and the list view mode.

The root directory is the directory in which you want the new folder you want to make to be located. The list view mode is simply a presentation mode.

Remember to click the "Save " button.

To delete a folder you will need to enter click on the configuration tab.

Then, go to the "Folders" section, there you can see all the folders you have. To delete a folder you simply select the folder you want to delete and click on the button below, which has the configuration symbol.

When you click on the configuration button you will see two options: Empty and delete, select the one that suits you best, but the procedure will be the same, as you will then be asked if you really want to delete or empty the folder.